This policy explains what information RSMG Futsal collects through the GoatGrid app and website, why we collect it, and what you can do about it. GoatGrid is operated by Reel Stream Media Group (RSMG), Mullica Hill, New Jersey.
In short: we collect what we need to run a youth futsal club — who is registered, who has paid, and how to reach their parent. We do not sell anything to anyone, we do not advertise, and we do not track you across other apps or websites.
Who this policy is for
GoatGrid is used by parents, guardians and club staff. It is not designed for children to use, and we do not knowingly allow children to create accounts. Parents create the account and enter information about their own children.
What we collect
About the parent or guardian
- Name or username, and email address
- A password, stored only as a one-way cryptographic hash — we cannot read it, and neither can anyone who obtained our records
- Messages you send in a team chat
- Your responses to event invitations
- If you enable notifications, a device token so we can send them
About the player
- Name, birth year and month, and gender
- Current club or school team, where provided
- A photograph, if you or the club uploads one
- Which tryouts, trainings and teams they are registered for
- Attendance at team events
- Coach assessments and skill ratings, where the club records them
About payments
Payments are processed by Square. We never see or store your card details. We keep a record that a payment was made, its amount and date, and the invoice reference — not the card itself.
Why we collect it
| Information | Why |
|---|---|
| Player name and birth year | To place a player in the correct age bracket and produce team rosters |
| Parent email | To send registration confirmations, schedule changes and event reminders |
| Photographs | To identify players on rosters and team pages |
| Payment records | To confirm registration and to keep the club's financial records |
| Attendance and assessments | To support coaching and team selection |
Who we share it with
We do not sell personal information. We share it only with services that help us operate:
- Square — payment processing
- Mailgun — sending email
- Namecheap — hosting our servers, located in the United States
Each processes information on our behalf under contract and may not use it for their own purposes. We may also disclose information where the law requires it.
What other parents can see
Depending on the setting a team uses, other parents on the same team may see a player's name, photograph and jersey number, and any messages posted in that team's chat. They do not see your email address, your payment history, or coach assessments.
How long we keep it
We keep information for as long as a family is involved with the club, and afterwards only where we have a reason to.
- Account information — until you delete your account
- Registration and payment records — retained after account deletion, because they are the club's financial records and tax law requires us to keep them
- Photographs and player records — removed when the account is deleted, unless another parent is linked to that player or the player has registration history
- Backups — encrypted and kept for 90 days, after which they are destroyed
Deleting your account
You can delete your account at any time from the app: Profile → Delete Account. Before you confirm, the app shows you exactly what will be removed and what will be kept.
Deleting your account removes:
- Your login, email address and password
- Your team chat messages and event responses
- Your notification settings and device tokens
- Your children's records — unless another parent is linked to them, or they have registration history
What we keep, and why. Registration and payment records remain after deletion. They are the club's accounts, we have tax obligations attached to them, and the payment itself continues to exist in Square's records regardless. These records stay attached to the player, not to your account, and are no longer reachable through the app by anyone.
If you would prefer us to handle deletion for you, or you want a copy of what we hold, email office@rsmgfutsal.com.
Children's privacy
We take particular care with children's information. Accounts are created and controlled by a parent or guardian, who decides what to provide about their own child. A parent may review, correct or request deletion of their child's information at any time by using the app or by emailing us.
We do not use children's information for advertising or marketing, we do not profile children, and we do not disclose it to third parties beyond the service providers listed above.
How we protect it
- All traffic between the app and our servers is encrypted in transit
- Passwords are stored as one-way hashes and are never readable
- Backups are encrypted and stored separately from the live system
- Access to club records is limited to staff who need it
No system is perfectly secure. If a breach affects your information, we will tell you and the relevant authorities as the law requires.
Your choices
- See or correct what we hold — in the app, or by emailing us
- Delete your account — in the app, at any time
- Turn off notifications — in the app or your device settings
- Stop club emails — by replying to any of them, though we will still send messages about registrations you have made
Changes
If we change this policy we will update the date at the top. Where a change materially affects how we use your information, we will tell you by email.
Contact
Reel Stream Media Group (RSMG)
Mullica Hill, New Jersey, United States
office@rsmgfutsal.com