Help & Support

Contact us

Email office@fluxlabsllc.com. We usually reply within one business day. Please include the email address on your GoatGrid account and, if something isn't working, what you tapped and what you saw.

Signing in

• Parent accounts are created from the invitation email the club sends after you register a player.
• Forgot your password? Tap Forgot password on the sign-in screen and we'll email you a reset link.
• Coaches and staff receive a 6-digit code by email each time they sign in.

Deleting your account

Parents: open the app, go to Profile, scroll to the bottom and tap Delete Account. You'll see exactly what is removed, then confirm with your password.

This removes your login, email address, notification settings, team chat messages and RSVPs. Registration and payment records are kept because the club must retain them for tax purposes; they stay attached to the player, not to you.

Coaches and staff, or anyone who can't sign in: email office@fluxlabsllc.com from the address on the account and we'll delete it within 7 days.

Privacy

Read our privacy policy to see what we collect and why.